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Hitachi Group Products & Services
Hitachi Group Corporate Information

Services

Let Hitachi-IMS be your First Call for Service & Repairs

Contact us at 847-956-6600 or by email at tech-support@hitachi-ims.com (for IL, IN, and WI), or at 949-470-9900 or by email at tech-support.irvine@hitachi-ims.com (for CA, NV, and AZ).

We understand that down time affects your bottom line and that is why our factory trained technicians are always ready to get you back up and running quickly. Whether you require phone assistance or an on-site service call, we strive to provide the fastest, most professional service in the industry.

Technical Service & Support

  • 24-Hour Service Response
  • On-Site Technical Service
  • Depot Service & Repairs
  • Factory Trained Technicians
  • Loaner and Rental Equipment
  • Preventative Maintenance Agreements
  • Operator/Maintenance Training

 Factory Trained Technicians – HIMS Chicago Office

  • Hitachi
  • Squid
  • Inc.jet
  • Matthews Marking
  • Anser
  • CTM Labeling Systems
  • TAL Labeling Systems
  • Eastey Tape Sealers & Conveyors
  • Valco-Melton Hot Melt Systems

 Factory Trained Technicians – HIMS Irvine Office

  • Hitachi
  • Squid
  • Inc.jet
  • Matthews Marking
  • Marsh Unicorn
  • Foxjet
  • Universal Labeling Systems
  • VIP Color, CAB, & Sato Table Top printers

 Parts - Parts available to support the following equipment:

  • Continuous Inkjet Printers (CIJ)
  • Laser Marking
  • Thermal Transfer Overprinters (TTO)
  • Case Coding Equipment
  • Labeling Systems
  • Conveyors
  • Tape Sealers (HIMS Chicago Office)
  • Hot Melt Equipment (HIMS Chicago Office)

In addition to on-site service, we offer loaner and rental equipment and tools along with customized preventative maintenance programs to keep your equipment in top shape. Operator/maintenance training is also available to help your staff deal with normal issues and prevent costly operational mistakes.

With over 170 years of combined expertise in the Marking, Gluing and Labeling industry, we provide our customers High Quality products along with Local Service to keep your production lines running at a Valued Price that guarantees a quick return on your investment.